CONTACT LENS PURCHASE FAQs
Andrew Knights Optometrists Pty Ltd and eyesOnline respect the privacy of their clients and customers. All reasonable measures will be made to keep clients' and customers' personal details confidential. Credit card details are not kept on fileGENERAL FAQs
1. Is your web site secure for paying by credit card?
2. How do I order my contact lenses through your site?
3. Can I claim the purchase through my health fund?
4. What freight charges apply to my order?
5. How can I register for a user-name and password and what are the benefits?
6. How can I pay for my order?
7. First time visitor preamble. General introduction.
ABOUT OUR OPTOMETRIC PRACTICE
1. Who are you?
2. How can I contact you?
3. Do I need a referral to have my eyes tested?
4. How much does an eye test cost?
5. How often can I get my eyes tested?
6. How old do children have to be to have their eyes tested?
7. How does the GST affect glasses?
ABOUT YOUR EYES
1. What are cataracts?
2. What is glaucoma?
3. Why do I have to get my eyes checked regularly if I have diabetes?
4. Will wearing glasses make my eyes worse?
5. I have a spot like a spider web or spec in my vision. What do I do?
6. I'm seeing flashes of light in my vision. What should I do?
ABOUT THIS WEB SITE
1. IS YOUR WEB SITE SECURE FOR PAYING BY CREDIT CARD?
Yes, the credit card payment system is secure. We are so confident of this that we undertake to pay the first $50.00 liability the bank places upon you should your credit card number become stolen in a transaction on our site.
We have never had to invoke this action in the 8 years our site has been operating.
2. HOW DO I ORDER MY CONTACT LENSES THROUGH YOUR SITE?
YES, YOU CAN CLAIM YOUR PURCHASE THROUGH YOUR HEALTH FUND.
(All necessary item numbers are automatically supplied with all orders).
Fax us your Contact Lens prescription on 07 3392 6799.
Find the brand you use and add them to your shopping trolley. If you are an existing patient of ours, tick the appropriate box and we will fill your order according to your latest prescription.
If you are not already a patient of ours, we will need you to fax us your current prescription on 07 33926799.
After you have
1.Nominated the number of boxes you require of your contact lens brand
2.Clicked on "view trolley" and then clicked on "order".
Your existing optometrist's name and place of practice is needed for verification of your prescription by our staff
You can claim on your purchase through your health fund if you are covered for ancillary benefits. The appropriate item numbers are automatically printed on your receipt
3.CAN I CLAIM MY PURCHASE THROUGH MY HEALTH FUND IF I HAVE ANCILIARY COVER?
Absolutely. All item numbers for the claiming of your health fund's benefits are automatically included on your receipt.
4. WHAT FREIGHT CHARGES WILL APPLY TO MY ORDER?
There are NO freight charges applied to orders sent within Australia when the order total is $115.00 or more.
(Sorry but $114.00 doesn#t qualify). Order another box or 2 if you are just under. Otherwise, minimum postage is $7.00. For a more detailed idea of overseas postage charges, refer to the link #Freight Charges# which can be found on the home page.
5. HOW CAN I REGISTER FOR A USER-NAME AND PASSWORD AND WHAT ARE THE BENEFITS?
It is a good idea to register for a user-name and password using the link at the #home page#
The main benefit is that you will not have to enter your details each time you purchase articles with your credit card at our secure ordering site. (When you enter the "orders" section, you will note the small lock that appears at the bottom corner of your browser confirming you are in a secure site.
6. HOW CAN I PAY FOR MY ORDER?
We accept the following credit cards (Mastercard, Visa, Bankcard & American Express) for payment either directly entered when you place your order or you can advise the details by phone.
- You can deposit payment directly into our bank account.
- Account Name: Andrew Knights Optometrists Pty Ltd
- BSB:638-060
- Account number: 008223750
- Institution: Hertiage Building Society
7. FIRST TIME VISITOR GENERAL INFO
Welcome to eyesOnline, an online optical purchase and information site administered by Andrew Knights Optometrists ABN 45 010 516 159, Beenleigh, Queensland, Australia. I invite you to peruse our products and services.All prices are in AUD Australian dollars.
You are invited to subscribe to our monthly newsletter and I encourage you to register with eyesOnline as an "eyesOnline Member."
The main benefit is that you will not have to enter your details each time you purchase articles with your credit card at our secure ordering site. (When you enter the "orders" section, you will note the small lock that appears at the bottom corner of your browser confirming you are in a secure site.
There are NO freight charges on articles to be shipped within Australia for orders IN EXCESS OF $115.00 and orders will be processed swiftly by our friendly efficient staff within 24 hours.
Orders of less than $115.00 will attract a postage and packaging fee. You can be confident your orders will be attended to promptly and we appreciate any feedback you may have regarding our web site or our products and service. My staff and I are easily contacted through the "Contact Us" section of this site, or through the normal post, phone or fax.
Please remember, with contact lens orders, we require your current prescription and Optometrist#s details to be entered at the time you place your order. (for verification)
Please include any other relevant details such as colour, if ordering tinted lenses.
All sunglasses listed on this site have the available frame colours followed the available lens details. Please remember to include these with your order.
I hope you enjoy your online shopping experience and look forward to hearing from you soon.
Andrew Knights
ABOUT THIS PRACTICE
1. WHO ARE YOU?
Andrew Knights Optometrists is an owner operated optometry practice in Beenleigh, (just south of Brisbane, Queensland, Australia.) The practice was established in 1983. Andrew Knights places a major emphasis on providing personalized quality eye-care, with optical appliances and a wide variety of eyewear at affordable prices.
2. HOW CAN I CONTACT YOU?Our email address is sales@eyesonline.com.au
EyesOnline's phone number is 0433 502 758 Leave a message and we will get back to you by email as soon as possible but we would much rather enquiries be emailed to us at sales@eyesonline.com.au
Our fax number is (07) 3392 6799 Phone staff cannot answer questions about your contact lens wearing situation. You must contact your usual eye care practitioner for any advice.
3. DO I NEED A REFERRAL TO HAVE MY EYES TESTED?No referral is required to see an optometrist.
4. HOW MUCH DOES AN EYE TEST COST?
Andrew Knights Optometrists bulk bill eye tests for eligible patients to Medicare so it does not cost you anything?
5. HOW OFTEN CAN I GET MY EYES TESTED?
Medicare allows for a full comprehensive examination every two years. However, you can have your eyes tested more often if problems arise. Also there are some conditions, such as diabetes, that require an eye test more often.
6. HOW OLD DO CHILDREN HAVE TO BE TO HAVE THEIR EYES TESTED?
We normally recommend that children have their eyes tested at three years old and then again at five years old to rule out any eye problems before they start school. After that we normally recommend every two years. If you are concerned that your child may have a problem earlier than this, we are quite happy to see children as young as 6 months.
7. HOW DOES THE GST AFFECT GLASSES?
GST has caused a slight increase in the price of frames as they incur the GST. Lenses and contact lenses are GST free. Other accessories such as cords and contact lens solutions also incur the GST
ABOUT YOUR EYES
1. WHAT ARE CATARACTS?Cataracts are a normal part of the ageing process. The lens inside the eye is quite clear in young people. As you age, the lens becomes cloudy and starts to obstruct your vision. People often complain of looking through a dirty window or that their glasses always seem dirty even when they are clear. If the cataracts get bad enough they can be removed by surgery and a new clear lens inserted.
2. WHAT IS GLAUCOMA?
Glaucoma is an eye disease that tends to run in families. The most common form is a chronic increase in eye pressure that reduces your side vision. Early detection is the key to effective treatment. There are no obvious symptoms to glaucoma so we advise all patients over 40 years old to have a regular eye test including a glaucoma test every two years.
3. WHY DO I HAVE TO GET MY EYES CHECKED IF I HAVE DIABETES?
Diabetes is a disease that can affect the small blood vessels at the back of the eye. It can cause the vessels to bleed and fluid to leak out. This can lead to permanent and irreversible loss of vision. If you have diabetes, you need to have regular eye checks to determine if these changes are happening in your eyes.
You should expect that we would use drops to dilate your pupils so that the retina and blood vessels can be inspected in detail. If there is a problem, your optometrist can refer you to an eye specialist for further assessment.
4. WILL WEARING GLASSES MAKE MY EYES WORSE?
No. It is a common myth that wearing glasses will make your eyes worse. This is not the case. Glasses are designed to support the eyes while allowing them to continue to focus to the best of their ability. In some cases, glasses can actually make your eyes better.
Anecdotally, I recently re-examined the vision of identical twins. One wears her spectacles full time for distance and near and the other tries to never wear her spectacles. The twin who was not wearing her spectacles full time had become much more short-sighted than her twin. Her best correction was now #6.00 each eye while her compliant twin was #3.50. I know which I would have preferred to be. This is hardly a scientific analysis and I am sure the exponents of the #don#t wear your glasses# camp will want to give me a dozen reasons why this poor non wearer of spectacles had her best correction march onward to #6.00. Would she be less short sighted if she had worn her spectacles more often? I#m not sure how you determine that one.
5. I HAVE A SPOT LIKE A SPIDERWEB OR SPEC IN MY VISION. WHAT DO I DO?
Spots or spider webs in your vision can be caused by a number of things. In most cases theses spots are quite harmless but some can be the warning signs of a serious problem. It is best to get it checked by your optometrist at your earliest possible convenience.
6. I AM SEEING FLASHES OF LIGHT IN THE VISION OF ONE EYE. WHAT SHOULD I DO?
Flashes of light in your vision may be an indication of a problem at the back of the eye. It needs to be checked as soon as possible by your eye-care practitioner. I would regard any sudden change in the functioning of the eyes, (of one eye in particular) as suspicious until proven otherwise. See your optometrist or ophthalmologist as soon as possible.